4.2
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I recently had an issue with my order at LillySilk due to an incorrect quantity. However, the customer service (Summer) was extremely helpful and resolved my issue quickly and smoothly. The contact was very friendly, and I felt well taken care of. I am very happy with the fast and hassle-free solution to my problem and would highly recommend LillySilk. Thank you for the excellent service!
I have shopped at LILYSILK multiple times, and every time I have been very satisfied. Both the products themselves and their customer service are highly recommended. First of all, the fabric quality is excellent, and there is a wide variety of styles. I often receive compliments from friends when wearing them. Additionally, the customer service representative, Connie, responded very promptly. There was a slight issue with the sizing, and she helped resolve it in a timely manner. I will definitely come back next time and look forward to new arrivals!
Gorgeous product. In addition to numerous pillows, I purchased 2 boxed sets of pillow case, eye mask and face mask. Absolutely luxurious. Moreover, the presentation is beautiful, making it an ideal special gift.
As for pillowcases, very presentable in an envelope-type boxes, they are fabulous. Multi-color ones are marked on the package.
The problem is with the solid pillowcases, which do not display the grade (number) on the package, which if opened, is no longer presentable as a gift. Please correct this along with stating the color of the item.
Again, thank you for the beautiful product and looking forward to more. All the best...paulina
I had to return my first purchased item and Apple handled the whole process efficiently and professionally. The refund was made in a timely manner. I wish LilySilk will carry a lot more petite sizes!
Written by the company
Free Deliveries - around 2-4 Business Days to the US after it ships out.
556 N. DIAMOND BAR BLVD. STE 207, 91765, DIAMOND BAR, CA, United States
4.2
21K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
I love the way my blouse feels and the quality of the construction. I will purchase more pieces.
Date of experience: March 23, 2025
The staff is just
Date of experience: March 23, 2025
I love the feel of the material. The silk and cashmere blend are very comfortable to wear all day long during a trip. However, I was very disappointed with the durability. I bought both the black and white in ~Nov, 2024. By Mar 2025, both had broken thread at the front collar. The dry cleaner said firmly this is not due to dry cleaning, since the damage would not be limited to one place.
Date of experience: March 13, 2025
The XL size in silk dress and skirt is actually L. It fits me well but would prefer more space. This is why I ordered XL
The quality of silk is good.
4 stars for sizing. Runs small.
Date of experience: March 22, 2025
I like the quality of the silk and the fit. Usually have problems getting the right size and they fit perfect.
Date of experience: March 22, 2025
I recently purchased an item from Lilysilk and followed their instructions to return it to their warehouse in Germany in February. Despite adhering to their return policy, Lilysilk claims they cannot locate my returned item.
To make matters worse, I have now received a debt collection notice from Klarna for this purchase. This situation is unprecedented for me, and I am extremely disappointed with how Lilysilk has handled my return. It feels fundamentally wrong to be held accountable for a debt when I have done everything correctly on my end.
I urge Lilysilk to improve their return process and customer service to prevent such issues from happening to other customers.
Date of experience: February 07, 2025
Reply from LilySilk
Dear Valued Customer,
Thank you for taking the time to share your return experience with us. We sincerely apologize for the frustration this situation has caused.
Upon reviewing our system, we currently have no record of a tracking number associated with your returned package. Without this information, we are unable to trace the status of your shipment, which has delayed the processing of your refund. Please rest assured that our customer service team will promptly reach out to you to assist in verifying your return logistics details and expedite a resolution.
Regarding the debt collection notice from Klarna, we want to reassure you that even if payment has been processed, we will refund the full amount to your Klarna account once your return is confirmed. We have already communicated with Klarna about your case and will prioritize resolving this matter to avoid further complications. We fully understand your concerns and are committed to working closely with you to resolve this fairly.
Thank you again for your patience and understanding. We are dedicated to resolving this issue for you as quickly as possible.
Sincerely,
LILYSILK Customer Service
Website was easy to use and shipping was extremely fast. Also overjoyed with the quality of the 100% silk I received!
Date of experience: March 21, 2025
I had to return my first purchased item and Apple handled the whole process efficiently and professionally. The refund was made in a timely manner. I wish LilySilk will carry a lot more petite sizes!
Date of experience: March 31, 2025
Wonderful products. I am satisfied with all my purchases. The quality and service is 10 out of 10. Fast delivery and the Lilysilk team always responds quickly to all questions .
Date of experience: April 10, 2025
I recently had an issue with my order at LillySilk due to an incorrect quantity. However, the customer service (Summer) was extremely helpful and resolved my issue quickly and smoothly. The contact was very friendly, and I felt well taken care of. I am very happy with the fast and hassle-free solution to my problem and would highly recommend LillySilk. Thank you for the excellent service!
Date of experience: April 11, 2025
After initial mess with posting it was all eventually fine. They return money for the delayed delivery, they have processed the return smoothly. The quality is ok (but not perfect) The only thing is that the shipping is from China, so it’s not too sustainable.
Date of experience: April 09, 2025
I was unsure when buying my first shirt how it would really turn out after washing it at home. Well, after my first I bought 3 more and a pair or trousers. The silk is unbelievable and so very easy to care, thank you for making such amazing garments
Date of experience: March 19, 2025
Love the sweater. So soft and comfy. Plan to buy more.
Date of experience: March 18, 2025
I've been dealing with several representatives and they have all been very helpful.
Date of experience: April 01, 2025
I received my silk night dress very quickly, sizing was perfect and quality and price very good.
Date of experience: March 17, 2025
Quality of the sweater was superb! Shipping was much faster than expected.
Date of experience: March 17, 2025
Silk is lovely. However for the price I expected a bit more quality. One of the buttons fell off after the first week :( Arms are rather tight whereas everywhere else has plenty of room, odd sizing.
Date of experience: March 17, 2025
Reply from LilySilk
Dear customer
Thank you for sharing your thoughts on our silk product. We understand how disappointing it is to experience issues with the buttons and sizing.
At LilySilk, we use only premium materials and will not compromise with inferior-quality products no matter how. We appreciate your feedback and will take it into consideration as we continue to improve our products. There is no compromise when it comes to the satisfaction of our clients.
Please rest assured that one of our customer service representatives has already reached out to you to further address your concerns and work towards a resolution. Your satisfaction is very important to us, and we appreciate the opportunity to make things right.
We offer a 14-day easy exchange or return if you are not completely satisfied with your goods from LILYSILK.
If you have any further concerns, please do not hesitate to reach out to us at support@lilysilk.zendesk.com. We are here to assist you.
Thank you for your patience and cooperation.
Best regards,
LILYSILK Customer Service
Straightforward shopping experience...
Packaging was beautiful, thoughtful, sustainable.
Date of experience: March 16, 2025
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