4.2
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
I did not receive my order confirmation email, and was unable to access my account. Connie helped me figure out that I misspelled by email address, was able to locate my order, and updated my email address for me! Very timely, professional response. Thanks again Connie!
A positive experience! That’s how i would summarize LillySilk. The products, delivery, but first of all the great customer service which is the key for trust and loyalty, a long lasting relationship if someone shows genuine interest in customers contentment. That’s why all big companies above all should pay good attention to their customer service. In my case it was “Apple” who with all her professionally showed great interest and care for every process going smoothly when i has to exchange an item which was too big for me. She, but also Anna and Abby before, arranged everything and kept me updated about each step. Thank you. ♥️
My parcel was delivered to the wrong address. After lots of emails back and forth. Photographs proving the delivery photo was the wrong address. They won’t resend the products or refund until they recover their money from the courier. I’ve had to contact Paypal to get a refund through them as the customer service has been so bad with LilySilk. I wish I paid more attention to the reviews before ordering.
I am delighted to be able to order custom made silk blouses for myself because I spend so much time and money on alterations throughout the year. I have now received two custom blouses and am delighted with both quality and fit.
Written by the company
Free Deliveries - around 2-4 Business Days to the US after it ships out.
556 N. DIAMOND BAR BLVD. STE 207, 91765, DIAMOND BAR, CA, United States
4.2
21K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
This dress is AWFUL
Cannot believe Lydia Millen promoted it, it is so awkward, wayyy too big, and the silk quality has nubs. Totally disappointed
Date of experience: April 24, 2025
Shipping and delivery were on time. Excellent quality product.
Date of experience: March 30, 2025
My parcel was delivered to the wrong address. After lots of emails back and forth. Photographs proving the delivery photo was the wrong address. They won’t resend the products or refund until they recover their money from the courier. I’ve had to contact Paypal to get a refund through them as the customer service has been so bad with LilySilk. I wish I paid more attention to the reviews before ordering.
Date of experience: April 19, 2025
Reply from LilySilk
Dear customer,
Thank you for reaching out and sharing your experience. We apologize for any confusion or inconvenience caused.
We have tried to locate your order, but are unable to find it due to the limited information you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem and do whatever it takes to make it right for our customers!
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at support@lilysilk.zendesk.com. We value your feedback and appreciate your understanding.
Best regards,
LILYSILK Customer Service
they answered my concerns over delay swiftly
Date of experience: April 02, 2025
Date of experience: April 21, 2025
Reply from LilySilk
Dear customer,
Thank you for taking the time to share your thoughts with us. We genuinely apologize for the inconvenience you've experienced regarding your recent order.
We have tried to locate your order, but are unable to find it due to the limited information you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem and do whatever it takes to make it right for our customers!
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at support@lilysilk.zendesk.com. We value your feedback and appreciate your understanding.
Best regards,
LILYSILK Customer Service
The chemise was much nicer than I thought. A bit more generous in length which is great.It was also on sale so bonus.
Date of experience: April 01, 2025
I did not receive my order confirmation email, and was unable to access my account. Connie helped me figure out that I misspelled by email address, was able to locate my order, and updated my email address for me! Very timely, professional response. Thanks again Connie!
Date of experience: April 21, 2025
very good service, quick answer to questions. Thx
Date of experience: April 21, 2025
It is beyond my expectation to receive the item so quick. The fabric is tightly knit with high quality of cutting. Still had not yet put it on as the weather in our place is still cold.
Date of experience: March 31, 2025
Superb Products. It was worth every penny. Definitely no regrets.
Date of experience: April 18, 2025
I love my silk pajamas, and never want to get dressed anymore. I wear both the shirt and the pants out of the house to work paired with other pieces. They feel amazing! And if you sleep hot or cold these are for you! The best thing about them is how they keep me from getting hot or cold in bed.
Date of experience: March 30, 2025
When I received the item I was very happy although it was obvious that the material is not silk, it looked nice. However after the first wash( based on the provided instruction) it turned in to an old faded colour shirt and it’s not wearable any more. Waste of money
Date of experience: October 08, 2024
Reply from LilySilk
Dear customer,
Thank you for taking the time to share your experience about your recent purchases from Lilysilk. We're sorry to know the shirt turned into a faded colour shirt after the first wash. Your feedback is valuable to us, and we will consider your comments for future improvements.
We have tried to locate your order, but are unable to find it due to the limited information you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem and do whatever it takes to make it right for our customers!
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at support@lilysilk.zendesk.com. We value your feedback and appreciate your understanding.
Best regards,
LILYSILK Customer Service
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
